Shipping & Returns

Delivery Information

  • Items marked Next Day: order by 12:00pm (noon) for next working day delivery.
  • Standard items: typically 3–5 working days.
  • Highlands & Islands: reduced service (longer transit times).
  • Shipping cost: £15 (ex VAT) under £150 (ex VAT); Free at £150+ (ex VAT).
  • Cut-off: Orders received after 12:00pm are processed the next working day.
  • Delivery window: 8:00am–6:00pm (working days).

Delivery Speeds

Next Working Day (marked products)

Products flagged as Next Day qualify for next working day delivery when ordered by 12:00pm (noon), Monday–Friday (excluding bank holidays).

Standard Delivery (3–5 working days)

All other products are delivered in 3–5 working days.

Highlands & Islands

We offer a reduced shipping service to Highlands & Islands. Transit times are longer than mainland UK. Pricing is the same as below; only the speed differs.

Shipping Rates

Order value (ex VAT) UK Mainland Highlands & Islands*
Under £150 £15 (ex VAT) £15 (ex VAT) — reduced service
£150 and above Free Free — reduced service

*Reduced service = longer transit times than mainland UK.

Mixed Lead-Time Orders

If your order includes items marked Next Day and items marked 3–5 days, we’ll contact you to confirm your preference:

  • Consolidated delivery (everything sent together) to reduce packaging, or
  • Split delivery (items shipped as they’re ready).

Ship to Multiple Addresses

We support shipping different items in the same order to multiple addresses. To use this option:

  1. Add the required products to your basket.
  2. Create each delivery address in My Account → Address Book (you can also add new addresses during checkout).
  3. At checkout, choose Ship to multiple addresses.
  4. Assign product quantities to each address and review the summary.
  5. Complete payment as normal (shipping charges and lead times may vary per address).

Cut-off & Processing Times

  • Orders received by 12:00pm (noon) are processed the same working day.
  • Orders received after 12:00pm are processed the next working day.

Delivery Window

Deliveries are made between 8:00am and 6:00pm on working days. Exact time slots are not guaranteed. Tracking details are provided where available.

Returns & Refunds Policy

Eligibility

  • Stock items: Return requests must be raised within 28 days of delivery.
  • Goods must be unused, in their original, undamaged packaging, and in resaleable condition.
  • Non-returnable: custom-printed or bespoke products, cut-to-size materials, and items marked as clearance/specials.

How to Request a Return

  1. Contact us with your order number, item(s), quantity, and reason for return.
  2. We’ll issue a Returns Authorisation (RMA) and instructions. Unauthorised returns may be refused.
  3. Pack items securely; returns are at the customer’s risk until received and inspected.

Damaged or Short on Arrival

  • Please notify us within 48 hours of delivery with photos and the delivery note.
  • We will arrange a replacement, credit, or refund as appropriate after validation.

Costs, Restocking & Refunds

  • Unless faulty, return carriage is the customer’s responsibility.
  • A restocking charge may apply (typically up to 20%) to cover handling and inspection.
  • Refunds are processed to the original payment method or via credit note once goods are inspected and accepted.

Notes

  • “Working days” are Monday–Friday, excluding UK bank holidays.
  • During peak periods or for oversized/remote deliveries, timelines may extend.