Delivery Information

• Next Day items: order by 2:00 pm (Mon–Fri) for next working day delivery.
• Standard items: typically delivered within 2–3 working days.
• Highlands & Islands: reduced service (longer transit times).
• Shipping cost: £4.99 (ex VAT) on orders under £50 (ex VAT); Free on orders £50 and above (ex VAT).
• Cut-off times: Standard orders placed before 4:00 pm are processed the same day. Next Day orders close at 2:00 pm.
• Delivery window: 8:00 am – 6:00 pm (Mon–Fri).

Delivery Speeds

Next Working Day (marked products)

Products marked Next Day qualify for next working day delivery when ordered by 2:00 pm, Monday – Friday (excluding bank holidays).

Standard Delivery (2–3 working days)

All other products are delivered within 2–3 working days from dispatch.

Highlands & Islands

We offer a reduced service to these regions. Transit times are longer than mainland UK, but pricing remains the same.

Shipping Rates

*Reduced service = longer transit times than mainland UK.

Mixed Lead-Time Orders

If your order includes items marked Next Day and Standard Delivery, we’ll contact you to confirm your preference:

• Consolidated delivery (all items sent together to reduce packaging), or
• Split delivery (items shipped as they’re ready).

Ship to Multiple Addresses

We support shipping items to multiple addresses in a single order:

1. Add the required products to your basket.
2. Create each delivery address in My Account → Address Book (or add during checkout).
3. Select Ship to multiple addresses at checkout and assign quantities.
4. Complete payment as normal (shipping charges may vary per address).

Cut-off & Processing Times

• Orders received by 4:00 pm (Mon–Fri) are processed the same day.
• Orders after that time are processed the next working day.

Delivery Window

Deliveries take place between 8:00 am and 6:00 pm on working days. Exact time slots are not guaranteed, but tracking details are provided where available.

Returns & Refunds Policy

Eligibility

• Stock items: Return requests must be made within 28 days of delivery.
• Goods must be unused, in their original packaging, and in resaleable condition.
• Non-returnable: custom-printed or bespoke products, cut-to-size materials, and clearance/special items.

How to Request a Return

1. Contact us with your order number, item(s), quantity, and reason for return.
2. We’ll issue a Returns Authorisation (RMA) and instructions. Unauthorised returns may be refused.
3. Pack items securely; returns are at the customer’s risk until received and inspected.

Damaged or Short on Arrival

• Please notify us within 48 hours of delivery with photos and the delivery note.
• We’ll arrange a replacement, credit, or refund as appropriate once validated.

Costs, Restocking & Refunds

• Unless faulty, return carriage is the customer’s responsibility.
• A restocking charge of up to 20% may apply to cover handling and inspection.
• Refunds are processed to the original payment method or via credit note once goods are checked and approved.

Notes

• “Working days” = Monday – Friday (excluding UK bank holidays).
• During peak periods or for oversized/remote deliveries, timelines may extend.